What are the advantages of MpowerTrunks?
No matter how large your business is or eventually becomes, MpowerTrunks will deliver cost-effective voice communications. They improve service, reduce costs, and allow you to expand your operations without drastic price increases. In addition, you'll receive one-bill convenience, exceptional digital Call Quality, and no distance limitations.

How can digital trunking help my business?
MpowerTrunks provide high-end, business-critical standards, with a towering level of service reliability. They are easy to connect to your PBX or Key systems and are monitored 24/7 by the Mpower Network Operations Center. MpowerTrunks have a DS-1 digital transmission facility, 1.544 Mbps, and a time division multiplexed into 24 channels. Linking all of your locations will allow you to take advantage of a full array of calling features, flat rate LATA-wide calling, and no long-term equipment leases.

What is an Inbound Trunk, and what does it include?
The Inbound Trunk group is set up for inbound calls only (calls made to the customer's business).

• T1 loop
• Hunting (selection of a specific trunk)
• MIDL—Most Idle: Next call is routed to the most idle trunk in the group.
• LIDL—Least Idle: Next call is routed to the least idle trunk in the group.
• Ascending: Trunk group fills from lowest numbered trunk to highest.
• Descending: Trunk group fills from highest numbered trunk to lowest.
• Caller ID (additional charge per line)

What are some of the typical applications of an Inbound Trunk group?
Many companies use the Inbound Trunk group as an inbound call center, as an auto attendant or receptionist, or with an Outbound Trunk group for general office use.

What is an Outbound Trunk, and what does it include?
The Outbound Trunk group is set up for outbound calls only (calls made by the customer's business).

• T1 loop
• LATA-wide calls included in the service plan

What are some of the typical applications of an Outbound Trunk group?
Many companies use the Outbound Trunk group for general office use, when paired with an Inbound Trunk group.

What is 2-Way Trunking, and what does it include?
Two-Way Trunking combines the functionality of Inbound and Outbound Trunks.

• T1 loop
• LATA-wide calls included in the service plan
• Hunting (selection of a specific trunk)
• MIDL—Most Idle: Next call is routed to the most idle trunk in the group.
• LIDL—Least Idle: Next call is routed to the least idle trunk in the group.
• Ascending: Trunk group fills from lowest numbered trunk to highest.
• Descending: Trunk group fills from highest numbered trunk to lowest.
• Caller ID (additional charge per line)

What is a typical application of 2-Way Trunking?
Smaller businesses often use it for general office use.

What is Direct Inward Dial (DID), and what does it include?
DID allows calls to a customer to be routed directly to an employee station or fax machine without going through a receptionist or auto attendant. This feature allows customers to assign seven-digit telephone numbers directly to employee telephones on the local network.

• T1 loop
• DID, including blocks of numbers
• Hunting (selection of a specific trunk)
• MIDL—Most Idle: Next call is routed to the most idle trunk in the group.
• LIDL—Least Idle: Next call is routed to the least idle trunk in the group.
• Ascending: Trunk group fills from lowest numbered trunk to highest.
• Descending: Trunk group fills from highest numbered trunk to lowest.

What is a typical application of DID?
Smaller businesses use DID in general office use.

What is 2-Way DID, and what does it include?
Two-Way DID combines the functionality of DID and 2-Way lines.

• T1 loop
• DID, including blocks of numbers
• Hunting (selection of a specific trunk)
• MIDL—Most Idle: Next call is routed to the most idle trunk in the group.
• LIDL—Least Idle: Next call is routed to the least idle trunk in the group.
• Ascending: Trunk group fills from lowest numbered trunk to highest.
• Descending: Trunk group fills from highest numbered trunk to lowest.

What is a typical application of a 2-Way DID?
They are most used by businesses such as sales offices, where direct access is important.